What We Do



What We Do At Netlancers

Call Center Management/Customer Service support both inbound and outbound telephone calls emanating in UK/USA will be answered by our well trained Customer Service Representatives/ Tele Sales Representatives in India (Routing through our facility in USA through Toll Free Numbers like 1-800/888 number which can be locally dialed by anyone in UK/USA) and with satisfactory good quality service and better/more efficient and prompt response, very efficient and prompt transfer of All data from our client to Call Center and Vice Versa.

NetLancers establishes a bond between campaign clients and call center to maximize profits. Grow loyalty and sales. Set higher goals.

  • Offering our Call-Center / contact center Services
  • Managing it right through as the client would themselves do if on their own
  • Taking the clients to the limits of NetLancers through our advanced Customer centric Call-Center Management.
  • To start with, we will customize and setup our Call-Center Services to suit the clients Business need, upon understanding our clients needs; Our expert team will assist our clients through out.

Our Contact-Center can provide the following services on behalf of the clients: Receive all incoming calls from our clients customers who are looking for Services/Support on your products that would include

In/Out Bond Phone

We’re not in a college town where kids pick up call center hours between classes. Most of our CSRs have been doing inbound customer service for at least 2 years. They love it. It’s their career of choice. Our employee turnover is so low that our CSRs get to know all the nuances of your business. Since the person answering the phone is the face of your business, don’t you want a professional representing your company? Sometimes our clients ask us to contact their customers to make sure they were satisfied or to notify them for newly available products. We are happy to perform those outbound and inbound phone calls for them.

Email Customer Service

Some customers would rather talk with their keyboard rather than talk on the phone. We’ll automatically send an email reply that the message has been received. Our staff responds to the specific email inquiries for 24 hours, 7 days a week.

Web Chat

Don’t let your customers leave your site with frustration. With web chat we can help make the experience efficient, enjoyable and help increase your sales. We put a button on your web site that allows customers to chat in real time with a CSR. We answer their questions so they are encouraged to buy your goods.

In outbound business to business and business to consumer calling we can have surveys and sales in these areas : Catalogue sales, cable, financial services, fulfillment, continuity, health care, hi tech, insurance, mortgage lead generation, market research, utilities, warranty sales, product sales, fund raising, publishing, resort ownership appointment setting, cable, medical referrals…AND MORE!

Inbound Call Center Services

We offer services for 24/7 and include :

  • Technical Support : Understanding that nowadays business moves at a blistering pace. It is apparent that everyone is grabbing new technologies, advanced software solutions and brand new products to stay on top. With all this growth and change it can be difficult to provide the kind of first-rate technical support consumers need and expect. NetLancers can provide excellent technical support service to its clients. Our Support team can be meticulously trained on our client’s products, technology and method of operations, thus, our technicians become your tech support team and deliver personalized attention and customer care to our client’s most demanding customers.
  • Directory Inquiry : We can provide a wide spectrum of directory inquiry and directory inquiry services by means of the databases of client’s company. Directory Inquiry Services answer a variety of queries like how to get to a place, phone number of a subscriber.
  • Secretarial Assistance : NetLancers can provide many unique out-of-the-ordinary inquiry services. To illustrate just one example, secretary service can be mentioned. By dialing the number of this service, one can leave an instruction to reach a desired person on the telephone, send a fax in any part of the world or find out about the cultural and sports events in any city.
  • Lead Qualification : When a Lead Qualification campaign is designed, we design a process that takes the leads generated (the raw leads) to the next level in our clients sales process. For us the lead is qualified for our clients when the lead represent an opportunity that meets your definition of a “best client.”
  • Help Desk Solution : NetLancers can be equipped with the expertise, technology, and quality essential for customer care services and help desk services. Our perfected customer relationship methodologies are suitable to all aspects of operations, people, and technology. We can offer services that can retain the best quality levels at all times. At every help desk we can ensure essential information is obtained and distributed in an efficient manner.
  • Payment collection : Even a thorough credit investigation does not guarantee that or clients will be paid promptly. However, proper billing and follow-up procedures will increase that probability. NetLancers can offer responsive and high touch customer care and increased value efficiencies in payment collection.
  • Travel Booking : We can support organizations that are managing online travel reservation programs and operations through call center. We can provide specially customized support and services including after-hours and emergency travel reservation assistance. We value our clients business and therefore every request should receive personal attention our client expect. Our travel counselors can provide our clients travelers with 24/7 best-of-the-class customer service.
  • Order Taking : Customers call a toll free number to place orders from catalogs, brochures, TV, radio or print ads.
  • Dealer Locate : Callers are given information about the store or dealer nearest to them.
  • Real Time Inventory Status : We can tell at any moment what the status of your inventory is and if any items are back-ordered. This can be done in real time or on a daily update basis.
  • Real Time Shipping Status : We can tell the date the order is shipped, the method of shipment, and any applicable tracking numbers. This can also be done on a daily update basis. Customers can check on the status of their orders at any time.