Industries Which We Can Serve

At NetLancers, we never rest…so you can!

Retail Stores

In today’s global economy, customer service is high on the list of important things when differentiating yourself from the competition. NetLancers can help you provide this differentiation with it’s staff of highly trained customer service representatives ready to take your customers calls day or night. We can provide this coverage for you at a cost far less that what it would take you to dedicate your own staff to this aspect of your business.

We can customize a suite of services for you to precisely meet your needs. Whether it’s simply answering your phones and taking messages, or taking orders, NetLancers has a solution for you. Don’t miss another sale because someone was left on hold too long or you were too busy to answer the phone.

Mortgage/Financial

STOP LOSING YOUR CUSTOMERS TO YOUR COMPETITION

Twenty four hour customer service is quickly becoming the standard in the financial lending industry. Turn on your television, radio, or browse through your newspaper. You will find many of your local competitors, and virtually all national lenders, offering the convenience of twenty four hour customer service, and credit data processing. Consider the following :

If you have answered no to any of the above questions, your business can benefit from the services provided by NetLancers. We help you achieve your marketing goals and create a positive company image by providing live, knowledgeable, highly trained customer service representatives. We also offer a lead capturing program that allows us to collect your requested credit information, and process this information to you via email the very next working day or even better you can opt for our unique HOT TRANSFER facility.

NetLancers can structure a program that meets the individual needs of your company. We can assist with overflow calls during peak hours of operation, and provide all of the above mentioned services during after business hours and on weekends. Our state-of-the-art computer system and friendly customer service representative’s guarantees that your business is represented in a highly professional manner. There’s very little, if any, additional advertising cost. Just tag your current advertisement with “7 DAY’S A WEEK, 24 HOURS A DAY CREDIT APPLICATION ACCEPTANCE”.

We also understand the importance of cost effective data collection and transmission. Generally, it takes two – three minutes for us to capture your requested credit information. So stop those customers from turning to your competition when your not available…and let NetLancers enhance your lending opportunities.

E-Store

Increasing internet Sales

Whether you are a large multi-national company or a single proprietorship, the Internet has provided a unique way to sell your products. For the large company it provides yet another means of reaching potential customers. For the small business it provides an unparalleled way to compete for business. NetLancers can help all sizes of businesses marketing products on the World Wide Web.

We can handle all of your telephone orders, just after-hours orders, or just the overflow from your own call center. Our highly trained operators can process your orders just as if we were in your offices. We’ll assign you a toll-free number which you can use in your advertising or simply to forward your order line to.

Even if you have highly secure servers to take credit card information, a significant number of people feel more comfortable speaking with a live operator. That human touch is often the difference between a shopper and a buyer.

Our service is extremely flexible. We can manage your inventory within our own computers. We can process credit card information. We can enter orders into your own computers via remote login or via the web. You name it, we can customize a service to do it.

B & B, Hotels, Etc.

NetLancers your reservation desk 24/7/52

For most Bed and Breakfasts, it is not economical to maintain a reservations desk 24 hours a day, 7 days a week and 52 weeks a year. Even during normal business hours it can be difficult keeping up with the phones during peak times such as breakfast, check-in, afternoon tea, etc.

The team here at NetLancers can provide this service to you at a tiny fraction of the cost a dedicated reservations staff would be. We can take your reservations during peak periods or after hours and give you peace of mind that you are not losing guests because the innkeeper cannot take the call. We can check availability, book a room, and take credit card deposits for you just as if we were there. If a brochure were requested we would forward that request on to the innkeeper. Please call us to explore the possibilities and maximize your occupancy.

Real Estate Offices

NetLancers knows that your clients and potential clients have many choices of people to represent them when they are buying or selling their home. What distinguishes you as the best is outstanding service.

We can customize a suite of services to help you provide a level of service which will set you apart from your competitors. It may be as simple as having a live person answering your phones day or night. It may be an automated system to provide callers with information about a specific property in a pre-recorded message. Whatever the need, NetLancers can provide a customized very cost effective solution for you.

Health Care Providers

Our trained staff can represent your organization professionally and effectively 24/7. If you simply need a message taking service, we can do that! If you’d like us to patch through emergency calls we can do that! We can manage all of your calls, only your overflow calls, or just after hours calls.

We can provide these services for :

Contractors

Whether you’re an electrician , a landscaper , or a plumber, NetLancers can help you increase your sales and retain your customers by providing outstanding customer service and a 24/7 answering service. Studies show that 8 out of 10 people will simply call the next company in the phone book if they can’t speak with a person right away. Let us answer for you and don’t miss any calls!

We’ll set up your service and answer calls just as if we were in your own office. At your option we can patch calls through to your cellular phone or simply take messages. We can even maintain your appointment calendar for you.

Medical Firms

Accidents and illness don’t respect normal working hours. In fact, most medical emergencies occur outside of normal office hours. Our highly trained operators can handle your calls when your office is closed. They will be caring while project the highly professional and competent image that your profession demands. We can be part of your solution to complete patient care.

We can handle calls anytime day or night. We’ll handle your calls after hours, during lunch, during busy periods, or all the time. We can pre-screen calls, patch them through to you, or simply take messages according to your specifications. Using the latest technology we are able to schedule appointments for you in real time and give you access to your calendar from anywhere in the world through an Internet connection.

Cable service providers

Over and over again you hear from your subscribers who have complaints about the lack of customer service received.

I cannot get through because the phone is always busy,
No one answered my call,
The operator was rude to me, or
The operator did not know what he or she was talking about.

Your customer service manager is frustrated, and your general manager is always dealing with complaints. NetLancers has your solution to fewer headaches and happier customers!

Customer service improvement and cost savings are two of the most compelling reasons to change the way most cable companies do business. NetLancers has knowledgeable customer service representatives available 24 hours per day to address subscribers’ problems/questions.

we have the staff and equipment to handle any number of subscribers.

By using “live operators,” NetLancers manages simple problems (i.e., dead batteries in the remote, converter plugged in, TV on the proper channel, etc.) over the phone to provide instant answers to our subscribers. Also, costly service calls are eliminated so you can save time and money since your on call technicians do not have to travel for such small but important matters and your office staff does not hear from irate callers the next morning.

Help with calls during your peak times is a major advantage of using NetLancers. We assist your office staff by answering overflow calls and immediately faxing them to your office for processing. Your subscribers always prefer to talk with someone, rather than listening to a machine or hearing a busy signal. Even under extreme conditions, with NetLancers’s help, your subscribers receive help within seconds and may never hear another busy signal. This is excellent customer service!

Our trained customer service representatives are experts at handling outages and letting subscribers know that we understand their concerns. Without delay we begin working to restore service. We immediately notify your duty personnel. Then, we monitor progress by staying in touch with your manager or technicians. We have updated, accurate information to report to subscribers who call back.